We are sorry that you have been experiencing issues with Uber accepting your proof of insurance.
We have been advised that you should be able to upload your Letter of Enrolment onto your UberEATs account as a PDF file using the following link: partners.uber.com
You can also report this issue under the Help section of your UberEats Driver App which may prompt it to get reviewed again.
If you require any further help with this:
1. Please go to www.zego.com and click on the purple "Help Chat" icon on the bottom right of your screen.
2. Then kindly select "Get in Touch" followed by "Leave us a Message."
3. Enter your details
4. Click on the "Please Select a Reason" and select reason "Uber rejected my documents" from the dropdown options.
5. Add any additional information in the text box. The more information you give us, the quicker we will be able to respond to your query.
6. If required, attach any files that may provide proof of the issue you are facing.
8. Press "Send"
Our Customer Support team will get back to you within 48 hours.