We take all feedback very seriously. In the case of a complaint you can contact our complaints department at firstname.lastname@example.org and all issues will be managed by a dedicated account manager. Alternatively you can contact the customer service team on 020 3308 9800 who will direct your call accordingly.
If we cannot settle your complaint with us, you are entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London. E14 9SR (Telephone: 0800 023 4567).